A lot of love goes into the design of each Lána the Label piece, so we want you to love them as much as we do. If you change your mind, or an item isn't right, you can request a return for a refund, exchange or eBoutique credit. We happily accept returns and exchanges on all full-priced items. Sale items can only be returned for exchange or credit note.

 All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All items must be returned within 14 days of receiving the order.

For hygiene reasons, we do not offer returns on earrings.

 
FAULTY RETURNS

If you receive an item that is faulty or wrongly described, contact us with your order number and description of the fault.

Refunds for faulty or wrongly described merchandise will be processed once Lána has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.

 

HOW TO RETURN ONLINE PURCHASES

Please contact us first to let us know whether you would like a return or exchange. We’ll reply return instructions.

 

RETURN SHIPPING

Lána is not liable for the loss of an item which is being returned, so please securely package and return the order using registered mail. We are not responsible for any items that are returned to us by mistake. 

If you are returning a faulty, damaged or incorrect item, we will reimburse any reasonable postage or shipping costs where you can provide us with a receipt for those costs. We are unable to offer free delivery for returns or exchanges.

Once we have accepted and processed your return, we will notify you via email. Please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.