Lána the Label delivers express nationwide with Australia Post for a flat rate of AU$10. Capital cities (excluding Darwin and Perth) can expect delivery within 2 days of purchase. Metro and rural areas can expect their parcel within 2-7 business days. Please note, these are estimated delivery times only, and unfortunately we are not able to guarantee them. Lána the Label will not be liable for any delay in delivery. Once we have dispatched your order, you will receive a dispatch confirmation email which includes the tracking details for your parcel.
Lána the Label delivers internationally with DHL Express for a flat rate of AU$35. All orders are dispatched on an express service and will be delivered within 3-10 business days depending on your location. For international orders, we cannot deliver to post boxes so please ensure you provide an alternate delivery address.
In the case that no one is available to sign for the delivery, an attempted delivery card will be left. Your parcel will be re-delivered the following day with an option to reschedule the delivery. Once we have dispatched your order, you will receive a dispatch confirmation email which includes the tracking details for your parcel.
Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not Lána the Label. Please note, Lána the Label is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.